What Emma knows about your business, and the questions callers asked that she couldn’t answer — queued here for you to teach her.
These come straight from Settings — change them there and Emma uses the new values on her next call.
You don’t have to wait for a caller to ask. Write the question the way a customer would say it, and the answer in your own words.
Your answers of record, all editable. In your own Command Center a Teach Emma button sits at the top of this card: it pushes every answer here into her live prompt and publishes it, so the next caller hears your words in her voice. The demo saves your answers for real and stops short of that one step — it would rewrite a live agent.