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Terms of Service

Effective August 26, 2026

These terms are the agreement between WLKS Collective (“we”, “us”) and the business using WLKS OS (“you”). Using the service means you accept them. They are written in plain language because a contract nobody reads protects nobody.

1. What the service is

WLKS OS is an AI receptionist and a business command center. Emma answers calls to a phone number you forward to us, answers questions from material you have given her, books or holds appointments, escalates what you have told her to escalate, and records what happened. The dashboard is where you see it, manage your team and settings, and optionally connect a Google Calendar.

Emma is software. She will sometimes mishear a name, misjudge a question, or hand off a call she could have handled. The product is built to show you exactly what she did so you can catch it — it is not built on the assumption that she is never wrong, and neither should your business be.

2. Your account

You need an account to use the service, and you are responsible for what happens under it, including anything done by team members you invite. Sign-in is a one-time link emailed to you, so keep control of that mailbox. Tell us at wlkscollective@gmail.com if you think someone has reached your account who should not have.

You must give accurate business details. Your data is yours: the calls, the customers, the bookings. We hold and process it to run the service for you, as described in the Privacy Policy.

3. Acceptable use

Do not use WLKS OS to:

  • break the law, or help anyone else break it;
  • place or handle calls the recipient has not consented to receive, including unsolicited marketing calls;
  • impersonate another business or person;
  • attempt to reach another customer’s data, or to probe, scan, or overload the service;
  • resell the service or hand your access to a business that is not yours without our written agreement.

We may suspend an account that is doing any of the above, and we will tell you why.

4. Recorded calls are your responsibility

Emma announces on every call that it is recorded, in her first sentence. That is a tool, not legal advice, and it is not a guarantee of compliance. Recording, consent, and notification law differs by state and by country, and some places require the consent of every party.

You are responsible for making sure the way you use the service — including call recording, and how you handle what callers tell Emma — meets the law that applies to your business and your callers. If your business handles protected health information, you are responsible for the agreements that requires, including with the telephony provider that holds the audio.

5. Fees

You pay the fee for the plan you agreed to, on the schedule you agreed to. Subscription fees are billed in advance and are not refundable for a period already started, unless we have said otherwise in writing. If a payment fails we will tell you before anything stops working. We will give you notice before any price change, and you can cancel rather than accept it.

6. Availability

We work hard to keep the line answered, but the service is provided “as is” and we do not warrant that it will be uninterrupted, error-free, or always available. It depends on third parties — telephony, hosting, database, and Google — and any of them can have a bad day. We do not warrant that Emma’s answers or summaries are free of error.

Nothing here is medical, legal, or professional advice, and nothing Emma says on a call is either.

7. Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or lost business, arising out of the service.

Our total liability for any claim relating to the service is limited to the fees you actually paid us in the twelve months before the claim arose.

8. Ending it

You can cancel at any time by writing to wlkscollective@gmail.com. We can end or suspend an account for a breach of these terms, or for non-payment, with notice. When an account ends, you can ask us to delete your data and we will — see the Privacy Policy. Disconnecting Google Calendar deletes the stored token immediately, whether or not the account is ending.

9. Changes to these terms

If we change these terms we will update the effective date above and email account holders about anything material. Continuing to use the service after that means you accept the new version.

10. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules, and any dispute will be brought in the state or federal courts located in Florida.

11. Contact

WLKS Collective — wlkscollective@gmail.com.